REFUND POLICY

At Paradigm Energy, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains your rights and options if you are not happy with your order.

1. Returns

• We accept returns of eligible items within 21 days of delivery.

• To be eligible for a return, items must be:

  • Unused, unwashed, and in the same condition as received

  • In the original packaging 

  • Accompanied by proof of purchase 

• Items that are non-returnable include:

  • Perishable goods (e.g., food, flowers)

  • Custom or personalized products

  • Digital downloads or gift cards

  • Sale or clearance items are final sale (no exchanges or refunds)

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2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 21 business days.

• Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

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4. Return Shipping

• Customers are responsible for paying return shipping costs, unless the return is due to our mistake.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

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5. Late or Missing Refunds

• If you haven’t received your refund yet:

  • First, check your bank account again.

  • Then contact your credit card company or bank (processing times vary).

  • If you’ve done all this and still haven’t received your refund, please contact us at taimoor.babar@pardigmenergyz.com.